Welcome to customer service
Your hearing and your experience with Ven™ by Audientes are our top priorities. Got a question? No problem. Our customer support specialists are here to help. Call us, send us an email or check out our online guides.
Get in touch.
2nd floor H.No. 1-89/A/8,
Plot no 8 Survey no 31 to 36
Ranga Reddy district
30 day money-back guarantee
Frequently asked questions
Got a question about our products? Or need help figuring out the right solution? Check out our frequently asked questions below.
What does ‘self-fitting’ mean?
Self-fitting refers to next-generation hearing aids, like Ven, that can adapt themselves to your hearing profile, improving your ability to hear without you having to visit a hospital or clinic. It means that you can run a hearing test yourself at home or wherever you choose. The hearing test and resulting audiogram are built in to the Ven hearing aid and are extremely easy for people to perform themselves.
How do I use Ven to perform a hearing test?
Do I need a smartphone to use Ven?
Can i use just one earpiece?
Yes. The earpieces are detachable. If you only experience hearing loss in one ear, you can just use one of the earpieces.
what does 'binaural' mean?
Binaural means “both ears.” Ven is binaural since it works for both of your ears (in contrast to traditional hearing aids). In other words, with Ven, you only ever need to buy one device.
Who should use Ven?
Ven is for adults suffering from mild to severe hearing loss, which means hearing loss in the range of 26-70 dB-HL. Ven is not designed for children with hearing loss.