Money-back guarantee


Here at Audientes, we want you to be delighted with our products. If you are not satisfied with your purchase—for any reason—you can simply return it within 30 calendar days of delivery for a refund of the purchase price.

If you return the product within 15 days from delivery, you will receive a refund of 100%. If you return it after 15 days of delivery, you will receive a 50% refund. If we receive the product after 30 days from delivery, there will be no refund.

We’re here to make your return process as simple and convenient as possible. If you have questions about your return or the 30 Day Money-Back Guarantee, please feel free to contact an Audientes customer representative via email at

NOTE: Only products that have been purchased directly from are eligible for the 30 Day Money-Back Guarantee. If you purchased your product anywhere other than the website, please consult the original place of purchase for instructions about making a return.

Please follow these simple steps to request a refund:

Initiate the refund process by sending an email to

We will receive your request and commence the refund process.

It’s that simple.

Returned products must be in new condition and in their original packaging, with all original accessories and documentation intact and undamaged.

When the return is approved, we will send a courier to pick up Ven at the delivery address, at no cost to you.

Return terms for EMI payments.

Special terms apply for EMI payments. Please visit our Terms and Conditions