Money-back guarantee

Money-back guarantee


Here at Audientes, we want you to be delighted with our products. If you are not satisfied with your purchase—for any reason—you can simply return it within 30 calendar days of delivery for a refund of the purchase price.

If you return the product within 15 days from delivery, you will receive a refund of 100%. If you return it after 15 days of delivery, you will receive a 50% refund. If we receive the product after 30 days from delivery, there will be no refund.

We’re here to make your return process as simple and convenient as possible. If you have questions about your return or the 30 Day Money-Back Guarantee, please feel free to contact an Audientes customer representative via email at

NOTE: Only products that have been purchased directly from are eligible for the 30 Day Money-Back Guarantee. If you purchased your product anywhere other than the website, please consult the original place of purchase for instructions about making a return.

Follow these steps to request a refund:

  1. To initiate the refund process, please send an email to

  1. When we receive the request to, we will send you an email containing the address that you should ship your return to.

  1. Include a printed copy of the invoice you received at the time of your original purchase with your shipment. Make sure that the order number and purchase amount are present on the invoice.

  1. Returned products must be in new condition and in their original packaging, with all original accessories and documentation intact and undamaged. 

  1. Ship the item to us through the carrier of your choice.

NOTE: You are responsible for paying the shipping costs associated with your return, and these costs are non-refundable. The item(s) being returned are your responsibility until they reach the Audientes return center.

When Audientes receives your item, we will notify you about whether the return has been approved. All refunds will be issued via the  payment method used for the original transaction. 


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You don't need a credit card to place a pre-order booking for Ven™. We will send you a payment request at planned delivery in January.